Each customer has the right to withdraw from the contract and return. We know that the fashion market is changing rapidly and dynamically, we understand that customers can change their minds. Returns in clothing wholesaler Factoryprice.eu apply to the whole order as well as its parts. Each of our customers has 1 working day to return purchased products without giving a reason. However, we encourage you to give it — all comments from our customers are very valuable, thanks to them we can improve our wholesale and solve problems on a regular basis.
Complete products are refundable, without traces of use or dirt. The goods should be returned in our original packaging, have tags and any additives attached to the product (for example, a strap). It is worth noting that the customer sends the package back at his expense — a courier company or a shipment registered with the note “Contractive Return”. However, this is the only cost on the customer side. Clothing wholesaler Factoryprice.eu reimburses the customer the entire amount of the order, without less any deviation.
The basis for accepting and accepting the refund is the customer’s completion of a return form. The relevant document can be downloaded in the tab Return of goods in wholesale Factoryprice.eu. The return form must be attached to the package being sent, and it can also be sent by email to the wholesaler to hurt@factoryprice.eu. If the customer makes a declaration of withdrawal from the Agreement electronically, they will receive confirmation of receipt of the information by email. You must attach a supplemented return form with the necessary data to be sent to the parcel. These are the company’s registration details, the date of receipt of the order, the account number to which we have to make a return, order number and WZ document. This information is necessary for the refund. The refund shall be ordered in the same way as the payment was made.
Our clothing wholesaler offers more than 20,000 products from women’s, men’s and children’s collections. Every day we supplement our assortment with 100 novelties. Our warehouse is open non stop and orders worldwide ship in 24H. We also provide secure payments.